Copyright © 2026. All rights reserved. RAXEL CARS WORLDWIDE.
Below are answers to frequently asked questions after your purchase. If you need further support, please contact our team.
Do you provide clearing services?
No, but local offices and partners can assist with clearing and delivery services depending on your region.
How can I get a spare key?
If available, spare keys will be sent together with your vehicle documents. Please confirm this with your sales contact before shipment.
What type of insurance do you offer?
We provide marine insurance programs that cover certain types of damage during shipping. Contact sales for policy details.
How do I file an insurance claim?
Please contact your sales representative with all relevant documentation and photos. They will guide you through the process.
How do I request a refund?
Refunds are handled on a case-by-case basis. Contact customer support with your order details and reason for the request.
Need Further Assistance?
Email: support@raxelcars.com
Phone: +819070486294
Office Hours: Mon – Fri, 9:00 AM – 6:00 PM (GST)